Move Shanghai User and Payment Policy

User information

We store our users’ contact information and usage statistics. As we respect our users privacy we will not share that information with any 3rd party except for special circumstances such as sharing your name and contact information to our partners when you book a workout or in any potential legal claims where the law requires us to leave out that information.

Payment Information

Your payment information is safely stored through one of the most trusted and respected payment solutions called Paymentwall and will only be used to charge you for the amount that you agree on when buying a membership. We (Move Shanghai) do not in any way store your credit card information on our servers.

For some memberships we have so called recurring payments which means we will automatically charge for a new month of your subscription if you do not cancel it in advance.

Cancellation/Refund Policy

If you wish to cancel your membership all you need to do is go into Settings and enroll in the Free membership.

The following cancellation/refund policies apply:

Our monthly memberships: We will bill you at the first day of each billing cycle that is 30 days. In order to cancel and make sure we do not bill you for the next billing cycle you need to cancel minimum 48 hours before your billing cycle expires. No refunds will be issued if you cancel in the middle of your billing cycle for the remaining period. Although if you do that, you’ll of course still be able to use the membership you paid for.

Our trial memberships: These memberships are only an one-time charge that gives you access to use a specific membership for a specific time defined in our app and on our website. You will automatically be downgraded to a free membership at the end of this trial membership. No refunds will be issued if you cancel in the middle of the trial membership, although if you do that you’ll still be able ot use the membership you paid for.

Private training

Unfortunately we do not allow you to bring your own private trainer to any of our venues unless it is assigned by the venue or Move Shanghai.

Personal use

The Move Shanghai membership is for personal use only. This means that you are not allowed to use it to book classes for your friends or in any commercial way.

Liability

Move Shanghai is not liable for any damages, lost property or equivalent that are caused by or to our members. The venues connected to Move Shanghai are required to have everything in order to guarantee the safety of all Move Shanghai members.

Contact information

Move Shanghai is owned and operated by Stay Active Asia Limited. Rm 1109, 11/F 118 Connaught Road, West Hong Kong.
If you have any questions, please e-mail us at hello@moveshanghai.com .